SBI is one of the state-owned banks, which strives to make its customer’s experience more rewarding in order to build a long-lasting relationships. SBI offers a variety of products and services to its customers, such as credit cards, lockers, loans, customer services, and so on.
After getting a credit card there is no guarantee that you won’t face any issues related to it. For this very reason, SBI card has offered various ways to resolve SBI credit card issues via customer care. In this article, we have covered everything that you need to know about SBI Customer Services.
- Customer Helpline numbers: SBI provides you with a quite handful of customer service numbers that you can use to escalate your credit card issues. You can call on the toll-free number 1800 180 1290 to generate the ticket. The customer care services can be availed from Monday to Saturday between 8 am to 8 pm.
- Missed call/SMS services: SBI has provided various designated service numbers that you can use. Such as for the balance inquiry you can give a missed call on 8422845512, similarly to know the available credit and cash limit you can give a missed call on 8422845513, and so on. Likewise, you also get the facility of SMS for designated services such as to get a reward point summary you can send an SMS REWARD XXXX (last 4 digits of your card) to 5676791.
- Write to SBI through an email or a letter: You can escalate your credit card complaint/query/feedback to SBI Card Customer Care via email and in writing as well. Depending on your convenience you can choose the mode to do so.
- Through Netbanking: You can also use the netbanking services to get your issues resolved. Log into your account using your user id and password and go to request services from the dashboard. You will find a list of services such as card blocking, pin generation, and so on.
- Other services: In case you are not satisfied with the customer services provided at the initial stages then you can choose to reach out to the SBI Card Grievance Redressal to escalate your complaint. Write to the nodal officer with the complaint number and facts of your complaint and send it either through post or you can write an email. You can also use the Twitter platform to escalate the issue/query, also you can fax it at 0124-2567131.
Bottom Line:
To conclude, SBI Credit Card customer care is one of the fastest customer services. Whenever you have any issues regarding credit cards you can either call on the helpline numbers or give a missed call or email it to escalate your query/complaint with a few simple steps. You can even use the netbanking service for service requests. Even the NRIs can also escalate their queries/complaints using the helpline numbers provided for their country. Bear in mind that SBI Customer services are available from Monday to Saturday between 8 am to 8 pm.